VoiceAlerts is designed for carriers, telecom service providers, enterprises, and regulatory bodies looking for enhanced call monitoring and fraud prevention.

VoiceAlerts detects suspicious call activity, identifies spoofed numbers, and provides insights into call campaigns using its HoneyPot system and implied carrier tracking.

The platform employs advanced techniques to determine the potential risks associated with the calls and provides actionable insights, including the interception of calls made by victims who are dialing back into the network known as a PSA by VoiceAlerts.

By intercepting these calls, VoiceAlert Services aims to bridge the gap between victims and potential scammers, ensuring that the calls are directed towards the affected brand, rather than being unaware and remaining outside of the call conversation.

HoneyPot numbers are inactive numbers specifically designed to detect robocalls, spam calls, and fraudulent traffic. Any calls made to these numbers are immediate indicators of potential fraud and compliance violations.

Carriers are required to register these HoneyPot numbers in VoiceAlerts.

Safe Harbor: VoiceAlerts follows industry best practices to detect potential spam and fraud in compliance with FCC regulations. However, reports do not guarantee definitive conclusions and we operate under Safe Harbor laws to protect the public.

VoiceAlerts uses LERG data to identify the carrier associated with an incoming ANI. This helps network carriers detect if their carrier name is correctly displayed or if calls are being spoofed.

VoiceAlerts provides the following insights: 

Call Awareness Solutions & Fraud Monitoring Services

• Call Awareness via HoneyPots: Monitor incoming calls to inactive numbers, identifying fraudulent or suspicious activity.
• Call Awareness via IP: Analyze customer IP addresses to detect prior call patterns and potential misuse by new customers.
• Call Awareness via Scripts: Identify recurring script patterns in calls to detect fraudulent behavior based on historical data.

Fraud Prevention & Reporting

• Public Service Announcements (PSA): Inform and protect the public and victims against scam and fraudulent calls.
• Historical Call Reports: Access VoiceAlerts data for comprehensive historical analysis of specific phone numbers.
• Spoof Number Reports: Detect and report spoofed numbers via an API webhook integration.
• Clean Number Reports: Identify numbers free from spam or fraudulent activities, making them ideal for resale as premium (golden) numbers.
• CAM Reports (Call Attestation Monitoring): Analyze call routes to verify attestation status and detect unauthorized changes or dropped calls.
• 20/20 Vision Reports: Identify customers repeatedly hitting honeypot numbers (20+ times), providing detailed DNIS records and call recordings.
• PSA / Brand Protection: Redirect fraud-related calls to legitimate brands, allowing them to take preventive action.

Compliance, Risk Management & Support

• Know Your Customer (KYC) Module: Strengthen compliance with robust KYC verification processes.
• Request for Information (RFI): A lightweight ticketing system enabling seamless communication with carriers for fraud investigation.
• False Answer Supervision (FAS) & Fake Voicemail (FVM) Fraud Detection: Identify and mitigate cases of artificial call durations and deceptive voicemail tactics.
• Carrier Recovery Cost Analysis: Assess financial impact and recovery strategies for carriers affected by fraudulent traffic.
• Legal Support: Provide expert legal guidance and assistance in combating telecom fraud and TCPA Violations.

Monetization Schedule (VoiceAdverts)

Misdial Monetization: Even though is a very small percentage, This Services is linked to VoiceAdverts, where a carrier can earn revenue by identifying callers intention against misdials and redirecting them advertisers / brands, In return a Carrier can earn a compensation based on a fixed amount or percentage model.

Yes, you can view call traffic insights over various time intervals, such as minutes, hours, days, weeks, or months.

VoiceAlerts is an analytics and monitoring tool, it doesn't block fraudulent calls. It tackles these calls through notifications and the implementation of a PSA. Furthermore, It provides solutions to mitigate certain risks which can be used by carriers who can then take appropriate steps to mitigate.

Yes, VoiceAlerts aligns with industry best practices and helps carriers comply with regulations related to fraud prevention and call transparency.

Yes, VoiceAlerts allows users to generate reports that can be used for compliance audits and fraud investigations.

In VoiceAlerts, a Request for Information (RFI) is a lightweight ticketing system and feature that allows carriers and network operators to request additional details about a specific call, phone number, or traffic pattern identified in the system. If a carrier or analyst within VoiceAlerts detects a suspicious activity, anomalies, or an unknown routing path anomalies through the CAM Report, they can submit an RFI to gather more context using the VoiceAlerts platform, which can be redirect to an existing participating carrier or an external not present on the platform.

How it Works:

Identifying a Call or Number:

• The carrier notices a suspicious call record in the VoiceAlerts dashboard.
• The implied carrier information may seem incorrect, or the call could be part of a fraud campaign.

Submitting an RFI:

The carrier or an analyst submits an RFI request through the VoiceAlerts portal.

The request can include(s) details like ANI (Caller ID), call timestamp, carrier name, related attachments and reason for inquiry. Using the RFI, a sender can add other participants in a CC field and they can correspond to the RFI ticket.

The dashboard provides traffic insights, implied carrier analytics, call fraud detection, HoneyPot campaign tracking, and reporting tools.

Yes, you can generate and export reports in various formats, including CSV and PDF.

Yes, important sections of the dashboard include tooltips to help users understand different metrics and functionalities.

Click on the "Forgot Password" link on the login page and follow the instructions to reset your password.

You can reach out to our support team via email or through the support section of the VoiceAlerts portal.

Yes, the VoiceAlerts team can provide a customized API to meet your specific requirements or facilitate API integration for reports like the VoiceAlerts Spoof Report.

To integrate the VoiceAlerts API into your system, please contact our support team.